BlueScale Hardware Health Monitoring (HHM) tracks key library components and notifies you when certain usage thresholds are met. These thresholds identify points at which the library logs and files should be reviewed by SpectraGuard Support to ensure the library is still functioning at optimal health. HHM notices can be sent to SpectraGuard Technical Support so they can determine if any preventive maintenance actions are recommended.
Component Lifecycle Tracking
HHM tracks the movements of critical library robotics components through the following ranges of motion:
Drive-to-drive
Drive-to-slot
Slot-to-slot
Slot-to-drive
To/from TAP for import and export
As a result, HHM is aware of the lifecycle status of the robotics components through all axes of movement within the library. This continuous monitoring is then compared to lifecycle metrics such as distance moved, number of moves, alignment, and power-on time, for each component. The constant cross-check between what’s actually happening with the robotics and pre-determined lifecycle metrics ensures that you are notified before components exceed time, movement, or alignment thresholds. With HHM you are further protected with on-going monitoring of the useful life of library filters and controller module batteries so you can proactively address changes to those components as well.
HHM Notifications
One of the initial status indications that a review threshold has been met can be found on the status bar of your library’s user interface.
You can click on this icon and drill down into detailed information on the notification which was generated. This information will include library serial number and name as well as the key components being monitored and their current status.
When you initially configure HHM, you can choose the email recipients you wish to receive notification, and set up AutoSupport Profiles to ensure they receive email notifications about event status. In addition, you have the option to automatically open support tickets with Spectra Logic which will generate Auto Support Logs (ASL files) containing all of the information required for review.
The AutoSupport screen allows you to Create, Edit or Delete profiles for recipients of alerts. Please note: you have to manually notify SpectraGuard of HHM alerts.
SpectraGuard Support
When SpectraGuard Support receives your support ticket and ASL files, we will assess the notification status relative to the pre-determined metrics and provide resolution which may be as simple as changing a filter, or may include remotely logging into the library to provide more in-depth analysis. Support can provide consultation via remote login for real-time, on-site assistance without the time or expense involved in bringing a service representative to your location.
and drill down into detailed information on the notification which was generated. This information will include library serial number and name as well as the key components being monitored and their current status.