The support levels listed below are basic product line offerings.  If you need a support level other than listed here, AHPC can provide a support level tailored to your specific needs.  Please contact your sales representative for more information.

All Advanced HPC products come with unlimited e-mail support.

Please note that warranty/support level may vary by model.  Warranty programs offered are subject to change.

Toll-free Phone Support Help Desk Available Mon-Fri 9am - 5pm PST
Return-to-depot parts replacement.. 
Three-year Standard Warranty for parts and labor.
Upgrade to 5-year warranty available

Toll-free Phone Support Help Desk Available Mon-Fri 9am - 5pm PST
48-hour Advance Replacement of All User Replaceable Parts: Disk Drives (excluding SSD), Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
Free System Firmware Updates.
One to five year options available, 24-hour option available

Toll-free Phone Support Help Desk Available Mon.-Fri, 9am-5pm PST.
48 hour Advance Replacement of Disk Drives (excluding SSD).
Next Business Day Onsite Service for System and All Associated Components.
9 to 5 pm Local Time, Monday through Friday.
Free System Firmware Updates.
One to five year options available

Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
48 hour Advance Replacement of Disk Drives (excluding SSD).
Next Business Day Onsite Service for System and All Associated Components.
24 Hours a Day, 7 Days a Week, 365 days a year.
Free System Firmware Updates.
One to five year options available

Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
24-hour Advance Replacement of Disk Drives (excluding SSD).
4-hour Onsite Response with Next Business Day Parts, 24 Hours a Day, 7 Days a Week.
24 Hours a Day, 7 Days a Week, 365 days a year.
Free System Firmware Updates.
One to five year options available