More than just your technology provider, we’re your long-term solutions partner. That’s why we offer the best warranty options in the business, ranging from 3 to 7 years. We provide world-class services & support that covers the entire technology lifecycle—and offer extensive training and professional services programs. That’s why our quality assurance and painstaking attention to detail ensure not just a quality, cost-effective configuration, but also an exceptional experience throughout the process.
Advanced HPC Support
Technical Support
Toll Free Phone
(877) 870-AHPC (2472) option 2
Phone
(858) 716-8262 option 2
After Hours Customer Support*
(877) 890-AHPC (2472)
Support by Email
support@advancedhpc.com
RMA by Email
rma@advancedhpc.com
*Gold & Platinum Level Customers
Mark Christe, Sr. Systems Engineer
Advanced HPC Support Levels
We offer a range of support levels shown below. If you’re looking for a support level other than what’s listed here, contact your Advanced HPC sales rep and we’ll customize a warranty program that works for you. All Advanced HPC products also come with unlimited email support. Please note that a warranty/support level may vary by model and warranty programs are subject to change.
Standard Warranty
- Toll-free Phone/Email Support Help Desk Available Mon-Fri 9am – 5pm PST
- Return-to-depot parts replacement.
- Three-year Standard Warranty for parts and labor.
- Free System Firmware Updates
- Lifetime Technical Support
- Up to seven (7) year warranty available.
Advance Replacement Warranty
- Toll-free Phone/Email Support Help Desk Available Mon-Fri 9am – 5pm PST
- 48-hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
- Standard return-to-depot warranty on chassis and all other components.
- Free System Firmware Updates.
- Lifetime Technical Support
- Up to seven (7) year warranty available, 24-hour option available.
Bronze Level Advance Replacement Service Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Advance Replacement of System and All Associated Components.
- 9 am to 5 pm Local Time, Monday through Friday.
- Free System Firmware Updates.
- Lifetime Technical Support
- Up to seven (7) year warranty available.
Silver Level Onsite Service Warranty (5x8xNBD)
- Toll-free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST
- 48-hour Advance Replacement of Disk Drives.
- Next Business Day Onsite Service for System and All Associated Components.
- 9 am to 5 pm Local Time, Monday through Friday.
- Free System Firmware Updates.
- Lifetime Technical Support
- Up to seven (7) year warranty available.
Gold Level Onsite Service Warranty (7x24xNBD)
- Toll-free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week.
- 48 hour Advance Replacement of Disk Drives.
- Next Business Day Onsite Service for System and All Associated Components.
- 24 Hours a Day, 7 Days a Week, 365 days a year.
- Free System Firmware Updates.
- Lifetime Technical Support
- Up to seven (7) year warranty available.
Platinum Level Onsite Service Warranty (7x24x4)
- Toll-free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week.
- 24-hour Advance Replacement of Disk Drives.
- 4-hour Onsite Response with Next Business Day Parts, 24 Hours a Day, 7 Days a Week.
- 24 Hours a Day, 7 Days a Week, 365 days a year.
- Free System Firmware Updates.
- Lifetime Technical Support
- Up to seven (7) year warranty available.
| Warranty Comparison |  |
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|---|---|---|---|---|---|---|
| Extended Term Warranty Available | ||||||
| Free System Firmware Updates | ||||||
| Email Support | ||||||
| Return-to-depot Parts Replacement | ||||||
| Advance Replacement of User Replaceable Parts | ||||||
| Advance Replacement of System and All Components | ||||||
| Next Business Day Advance Parts Replacement | ||||||
| Toll Free Help Desk, 8 hours per day, 5 days per week | ||||||
| Toll Free Help Desk, 24 hours per day, 7 days per week | ||||||
| Next Business Day Onsite Technician | ||||||
| 4-Hour Response Onsite Technician |