More than just your technology provider, we’re your long-term solutions partner. That’s why we offer the best warranty options in the business, ranging from 3 to 7 years. We provide world-class services & support that covers the entire technology lifecycle—and offer extensive training and professional services programs. That’s why our quality assurance and painstaking attention to detail ensure not just a quality, cost-effective configuration, but also an exceptional experience throughout the process.
Advanced HPC Support
Technical Support
Toll Free Phone
(877) 870-AHPC (2472) option 2
Phone
(858) 716-8262 option 2
After Hours Customer Support*
(877) 890-AHPC (2472)
Support by Email
support@advancedhpc.com
RMA by Email
rma@advancedhpc.com
*Gold & Platinum Level Customers
Mark Christe, Sr. Systems Engineer
Advanced HPC Support Levels
We offer a range of support levels shown below. If you’re looking for a support level other than what’s listed here, contact your Advanced HPC sales rep and we’ll customize a warranty program that works for you. All Advanced HPC products also come with unlimited email support. Please note that a warranty/support level may vary by model and warranty programs are subject to change.
Standard Warranty
- Return-to-depot parts replacement.
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Advance Replacement Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
- 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Standard Return-to-Depot Warranty on Chassis and All Other Components.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Advance Replacement Plus Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
- 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Prepaid Return Shipping for Failed User Replaceable Parts.
- Standard Return-to-Depot Warranty on Chassis and All Other Components.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Bronze Level Advance Replacement Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Advance Replacement of All System Components.
- Standard Return-to-Depot Warranty on Chassis.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Bronze Plus Level Advance Replacement Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Advance Replacement of All System Components with Prepaid Return Shipping.
- Standard Return-to-Depot Warranty on Chassis.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Silver Level Next Business Day Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Advance Replacement of All Other System Components.
- Standard Return-to-Depot Warranty on Chassis.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Silver Plus Level Next Business Day Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Advance Replacement of All Other System Components.
- Standard Return-to-Depot Warranty on Chassis.
- Prepaid Return Shipping.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Gold Level Onsite Service Warranty
- Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Advance Replacement of All Other System Components.
- Standard Return-to-Depot Warranty on Chassis.
- Prepaid Return Shipping.
- Onsite Technician.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Platinum Level Onsite Service Warranty
- Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- Advance Replacement of All Other System Components.
- Standard Return-to-Depot Warranty on Chassis.
- Prepaid Return Shipping.
- Next Business Day Onsite Technician.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
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| Extended Term Warranty Available |  |
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| Free System Firmware Updates |  |
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| Email Support | |
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| Toll Free Help Desk, 8 hours per day, 5 days per week | |
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| Toll Free Help Desk, 24 hours per day, 7 days per week | |
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| Advance Replacement of User Replaceable Parts | |
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| Next Business Day Advance Replacement of User Replaceable Parts | |
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| Prepaid Return Shipping for User Replaceable Parts | |
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| Advance Replacement of System Components | |
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| Return-to-depot System Repair/Replacement | |
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| Prepaid return shipping for system | |
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| Onsite Technician | |
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| Next Business Day Onsite Technician | |
Warranty for Embedded GPU Systems
Standard Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
- Return-to-Depot Parts Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- For System and All Other Components, System must be returned to Advanced HPC.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Advance Replacement Plus Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
- 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software with Prepaid Return Shipping.
- For System and All Other Components, System must be returned to Advanced HPC.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Silver Plus Level Next Business Day Warranty
- Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- For System and All Other Components, System must be returned to Advanced HPC.
- Prepaid Return Shipping.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
Gold Level Warranty
- Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
- Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
- For System and All Other Components, System must be returned to Advanced HPC.
- Prepaid Return Shipping.
- Free System Firmware Updates.
- Lifetime Technical Support.
- Up to five (5) year warranty available.
| Warranty Comparison | |
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| Extended Term Warranty Available | |
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| Free System Firmware Updates | |
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| Email Support | |
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| Toll Free Help Desk, 8 hours per day, 5 days per week | |
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| Toll Free Help Desk, 24 hours per day, 7 days per week | |
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| Return-to-depot Parts Replacement | |
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| Advance Replacement of User Replaceable Parts | |
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| Next Business Day Advance Replacement of User Replaceable Parts | |
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| Prepaid Return Shipping for User Replaceable Parts | |
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| Return-to-depot System Repair/Replacement | |
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| Prepaid Return Shipping for System | |
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| Return-to-depot System Repair/Replacement | |
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| Prepaid return shipping for system | |
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