Advanced HPC Support

More than just your technology provider, we’re your long-term solutions partner. That’s why we offer the best warranty options in the business, ranging from 3 to 7 years. We provide world-class services & support that covers the entire technology lifecycle—and offer extensive training and professional services programs. That’s why our quality assurance and painstaking attention to detail ensure not just a quality, cost-effective configuration, but also an exceptional experience throughout the process.

Technical Support

Toll Free Phone
(877) 870-AHPC (2472) option 2

Phone
(858) 716-8262 option 2

After Hours Customer Support*
(877) 890-AHPC (2472)

Support by Email
support@advancedhpc.com

*Gold & Platinum Level Customers

    Mark Christe, Sr. Systems Engineer

Advanced HPC Support Levels

We offer a range of support levels shown below. If you’re looking for a support level other than what’s listed here, contact your Advanced HPC sales rep and we’ll customize a warranty program that works for you. All Advanced HPC products also come with unlimited email support. Please note that a warranty/support level may vary by model and warranty programs are subject to change.

Standard Warranty

  • Return-to-depot parts replacement.
  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Advance Replacement Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
  • 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
  • Standard Return-to-Depot Warranty on Chassis and All Other Components.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Advance Replacement Plus Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
  • 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
  • Prepaid Return Shipping for Failed User Replaceable Parts.
  • Standard Return-to-Depot Warranty on Chassis and All Other Components.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Bronze Level Advance Replacement Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Advance Replacement of All System Components.
  • Standard Return-to-Depot Warranty on Chassis.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Bronze Plus Level Advance Replacement Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Advance Replacement of All System Components with Prepaid Return Shipping.
  • Standard Return-to-Depot Warranty on Chassis.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Silver Level Next Business Day Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • Advance Replacement of All Other System Components.
  • Standard Return-to-Depot Warranty on Chassis.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Silver Plus Level Next Business Day Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • Advance Replacement of All Other System Components.
  • Standard Return-to-Depot Warranty on Chassis.
  • Prepaid Return Shipping.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Gold Level Onsite Service Warranty

  • Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • Advance Replacement of All Other System Components.
  • Standard Return-to-Depot Warranty on Chassis.
  • Prepaid Return Shipping.
  • Onsite Technician.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Platinum Level Onsite Service Warranty

  • Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • Advance Replacement of All Other System Components.
  • Standard Return-to-Depot Warranty on Chassis.
  • Prepaid Return Shipping.
  • Next Business Day Onsite Technician.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.
Warranty Comparison
Extended Term Warranty Available
Free System Firmware Updates
Email Support
Toll Free Help Desk, 8 hours per day, 5 days per week
Toll Free Help Desk, 24 hours per day, 7 days per week
Return-to-depot Parts Replacement
Advance Replacement of User Replaceable Parts
Next Business Day Advance Replacement of User Replaceable Parts
Prepaid Return Shipping for User Replaceable Parts
Advance Replacement of System Components
Prepaid Return Shipping for System Components
Return-to-depot System Repair/Replacement
Prepaid return shipping for system
Onsite Technician
Next Business Day Onsite Technician

Warranty for Embedded GPU Systems

Standard Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
  • Return-to-Depot Parts Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software.
  • For System and All Other Components, System must be returned to Advanced HPC.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Advance Replacement Plus Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am - 5pm PST.
  • 48-Hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and Software with         Prepaid Return Shipping.
  • For System and All Other Components, System must be returned to Advanced HPC.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Silver Plus Level Next Business Day Warranty

  • Toll-Free Phone/Email Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • For System and All Other Components, System must be returned to Advanced HPC.
  • Prepaid Return Shipping.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.

Gold Level Warranty

  • Toll-Free Phone/Email Support Help Desk Available 24 Hours a Day, 7 Days a Week (Excluding Holidays).
  • Next Business Day Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory and               Software.
  • For System and All Other Components, System must be returned to Advanced HPC.
  • Prepaid Return Shipping.
  • Free System Firmware Updates.
  • Lifetime Technical Support.
  • Up to five (5) year warranty available.
Warranty Comparison
Extended Term Warranty Available
Free System Firmware Updates
Email Support
Toll Free Help Desk, 8 hours per day, 5 days per week
Toll Free Help Desk, 24 hours per day, 7 days per week
Return-to-depot Parts Replacement
Advance Replacement of User Replaceable Parts
Next Business Day Advance Replacement of User Replaceable Parts
Prepaid Return Shipping for User Replaceable Parts
Return-to-depot System Repair/Replacement
Prepaid Return Shipping for System
Return-to-depot System Repair/Replacement
Prepaid return shipping for system

Warranty Terms and Conditions