Advanced HPC Support

More than just your technology provider, we’re your long-term solutions partner. That’s why we offer the best warranty options in the business, ranging from 3 to 7 years. We provide world-class services & support that covers the entire technology lifecycle—and offer extensive training and professional services programs. That’s why our quality assurance and painstaking attention to detail ensure not just a quality, cost-effective configuration, but also an exceptional experience throughout the process.

Technical Support

Toll Free Phone
(877) 870-AHPC (2472) option 2

Phone
(858) 716-8262 option 2

After Hours Customer Support*
(877) 890-AHPC (2472)

Support by Email
support@advancedhpc.com

RMA by Email
rma@advancedhpc.com

*Gold & Platinum Level Customers
Mark Christe, Sr. Systems Engineer Mark Christe, Sr. Systems Engineer

Advanced HPC Support Levels

We offer a range of support levels shown below. If you’re looking for a support level other than what’s listed here, contact your Advanced HPC sales rep and we’ll customize a warranty program that works for you. All Advanced HPC products also come with unlimited email support. Please note that a warranty/support level may vary by model and warranty programs are subject to change.

Standard Warranty
Standard Warranty
  • Toll-free Phone Support Help Desk Available Mon-Fri 9am – 5pm PST
  • Return-to-depot parts replacement.
  • Three-year Standard Warranty for parts and labor.
  • Free System Firmware Updates
  • Up to seven (7) year warranty available.
Advance Replacement Warranty
Advance Replacement Warranty
  • Toll-free Phone Support Help Desk Available Mon-Fri 9am – 5pm PST
  • 48-hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
  • Free System Firmware Updates.
  • Up to seven (7) year warranty available, 24-hour option available.
Bronze Level Advance Replacement Service Warranty
Bronze Level Advance Replacement Service Warranty
  • Toll-Free Phone Support Help Desk Available Mon.-Fri, 9am-5pm PST.
  • Advance Replacement of System and All Associated Components.
  • 9am to 5 pm Local Time, Monday through Friday.
  • Free System Firmware Updates.
  • Up to seven (7) year warranty available.
Silver Level Onsite Service Warranty (5x8xNBD)
Silver Level Onsite Service Warranty (5x8xNBD)
  • Toll-free Phone Support Help Desk Available Mon.-Fri, 9am-5pm PST
  • 48-hour Advance Replacement of Disk Drives.
  • Next Business Day Onsite Service for System and All Associated Components.
  • 9am to 5 pm Local Time, Monday through Friday.
  • Free System Firmware Updates.
  • Up to seven (7) year warranty available.
Gold Level Onsite Service Warranty (7x24xNBD)
Gold Level Onsite Service Warranty (7x24xNBD)
  • Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
  • 48 hour Advance Replacement of Disk Drives.
  • Next Business Day Onsite Service for System and All Associated Components.
  • 24 Hours a Day, 7 Days a Week, 365 days a year.
  • Free System Firmware Updates.
  • Up to seven (7) year warranty available.
Platinum Level Onsite Service Warranty (7x24x4)
Platinum Level Onsite Service Warranty (7x24x4)
  • Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
  • 24-hour Advance Replacement of Disk Drives.
  • 4-hour Onsite Response with Next Business Day Parts, 24 Hours a Day, 7 Days a Week.
  • 24 Hours a Day, 7 Days a Week, 365 days a year.
  • Free System Firmware Updates.
  • Up to seven (7) year warranty available.
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Warranty Comparison
Extended Term Warranty Available
Free System Firmware Updates
Email Support
Return-to-depot Parts Replacement
Advance Replacement of User Replaceable Parts
Advance Replacement of System and All Components
Next Business Day Advance Parts Replacement
Toll Free Help Desk, 8 hours per day, 5 days per week
Toll Free Help Desk, 24 hours per day, 7 days per week
Next Business Day Onsite Technician
4-Hour Response Onsite Technician